Success Stories

A MPIC Case Study

Southgate Nursing and Rehabilitation Center

Our representative is very hands-on and in tune to what we are doing...
Overview

Southgate Nursing and Rehabilitation Center is a 140-bed home located in the Southern Illinois town of Metropolis. An established home that has been open since 1970, Southgate became a Midwest Provider Insurance Company (MPIC) in 2004.

Situation

For many years Southgate had liability insurance through a large, national provider. Even though Southgate is a well-run facility and had no liability claims filed against it, their previous insurance provider continually raised their premiums. More disturbing to Southgate, no explanation was ever given for these premium increases.

In addition, Southgate requested repeatedly for someone to visit their facility to help them understand what they could do to minimize their potential claims. Finally, their previous insurance company sent someone—a boiler inspector!

Result

Southgate Nursing and Rehabilitation Center now reaps the benefits of the one-on-one attention that MPIC provides. Thanks to their understanding of the variety of issues facilities face, Southgate now has invaluable tools to utilize to fully and properly investigate incidents and accidents in their facility. Additionally, MPIC is there to support Southgate in many situations, such as public health surveys and complaint investigations.

"MPIC is the only liability insurance provider that offers a personal representative who also has a medical background that I can contact at any time for advice or help. Our representative is very hands-on and in tune to what we are doing because of their specialty in long-term health care. They really understand our business."

Sam Thompson
Vice President | Southgate Nursing and Rehabilitation Center